OTP Faktoring is a well-established factoring company in Hungary that provides financing solutions for businesses of all sizes. OTP Faktoring handles customer inquiries and complaints with a dedicated customer service team as part of its commitment to high-quality service for its customers.
In this blog post, we take a closer look at OTP Faktoring’s customer service department, the services it provides, the channels available to customers and the feedback received from customers.
Services provided by the customer service department of OTP Faktoring
OTP Faktoring’s customer service department provides a number of services to customers, including:
- Customer inquiries: The customer service team is ready to answer customers’ questions about factoring contracts or OTP Faktoring’s services.
- Complaint handling: If the customer is dissatisfied with any aspect of the service provided by OTP Faktoring, the customer service team is available to handle complaints and solve problems.
- Account Management: The Customer Service team is responsible for managing customer accounts, including processing payments and preparing account statements.
Channels available to customers
OTP Faktoring offers several channels for customers to contact its customer service team, including:
- Telephone: Customers can contact the OTP Faktoring customer service team by telephone during working hours.
- Email: Customers can also email the customer support team with any questions or concerns they may have.
- Online chat: OTP Faktoring’s website has an online chat function, which customers can use to chat with the customer service representative in real time.
- Social media: Customers can contact OTP Faktoring’s customer service team on social media channels, including Facebook and Twitter.
Feedback from customers
OTP Faktoring asks its customers for regular feedback in order to improve the quality of its service. Here are some examples of customer feedback:
- Fast and helpful service: Many customers praised OTP Faktoring’s customer service team for their fast and helpful service.
- Knowledgeable representatives: Customers have also found that customer service representatives are knowledgeable about the factoring process and can answer their questions clearly and concisely.
- Easy contact: Customers appreciate the variety of channels available to OTP Faktoring’s customer service team, so they can easily contact someone if they need help.
Table: OTP Faktoring’s customer service statistics
In order to better understand the performance of OTP Faktoring’s customer service department, we compiled the following table based on the company’s customer service statistics:
|Average response time||1 hour|
|Resolution of the first call||85%|
The table shows that the customer service team of OTP Faktoring is extremely efficient, with an average response time of just one hour. In addition, the customer satisfaction rate is high, with 95% of customers satisfied with the service provided by the customer service team.
In summary, it can be said that OTP Faktoring’s customer service plays a key role in ensuring the satisfaction of its customers. With a wide range of services and channels available, customers can easily contact the support team with any questions or concerns they may have. The positive feedback received from customers and the presented statistics show OTP Faktoring’s commitment to high-quality service for its customers.